Article ID: 917389 - View products that this article applies to.
When you try to log on to a computer by using the Microsoft Fingerprint Reader, you cannot log on to the computer.
This issue occurs when one of the following conditions is true:
To resolve this issue, follow these steps:
For more information about other log on problems with the Fingerprint Reader, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/885193/ )You cannot log on to your computer by using the Fingerprint Reader
(https://support.microsoft.com/kb/813301/ )Biometric logon may not work after resuming from standby or hibernate
(https://support.microsoft.com/kb/910217/ )You cannot log on to your computer by using the Fingerprint Reader if the screensaver is password protected
(https://support.microsoft.com/kb/908835/ )When you put your finger on the receiver of the Fingerprint Reader to unlock the computer, the computer is not unlocked, and you are not logged onto the computer
Article ID: 917389 - Last Review: September 29, 2011 - Revision: 3.0