Article ID: 917689 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows registry
You add a relative hyperlink that points to a shared file to a Microsoft Office 2003 program. When you save the file, the relative hyperlink is changed. Additionally, the hyperlink no longer opens the shared file.
This problem may occur when the following conditions are true:
For example, consider a case in which the path of the relative hyperlink is \\Server_Name\FF\c1\doc1.doc, and the path of the destination file is \\Server_Name\ff\c1\doc1.doc. Because lowercase "ff" is changed to uppercase "FF" in the hyperlink, the "convert to relative" feature resolves the path \\Server_Name\FF as if "FF" were a different shared folder than "ff." Therefore, the hyperlink is not resolved correctly.
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.
Service pack informationThis problem is corrected in Office 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/870924/ )How to obtain the latest service pack for Office 2003
After you install the service pack, follow the steps that are listed in the "How to enable the hotfix" section of the article to set the
UseCaseInsensitivePathForHyperlinkregistry key and to activate the hotfix.
How to obtain the hotfixThis issue is fixed in the Microsoft Office 2003 post-Service Pack 2 Hotfix Package that is dated April 5, 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/917688/ )Description of the Office 2003 post-Service Pack 2 hotfix package: April 5, 2006
How to enable the hotfixWarning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To use this hotfix, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 3.
Article ID: 917689 - Last Review: October 9, 2011 - Revision: 3.0