The "Delete" button is missing when you open the queues area of the Microsoft Dynamics CRM client for Outlook

This article has been archived. It is offered "as is" and will no longer be updated.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Symptoms
When you open the queues area of the Microsoft Dynamics CRM client for Microsoft Office Outlook, the Delete button is missing. This problem occurs even if you have the appropriate permissions to delete queue items.
Resolution
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0
More information
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
crm3 crm30 crm3.0
Properties

Article ID: 917913 - Last Review: 01/16/2015 15:39:06 - Revision: 4.0

Microsoft Business Solutions CRM Sales for Outlook

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