Error message when you try to validate Office by using Office Genuine Advantage: "No Office Products Detected" or "Error code: 0x80180109"

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
Notice
The Office Genuine Advantage (“OGA”) program has been retired. For more information about the benefits of genuine Office, please visit the following website:

Symptoms
When you try to validate the 2007 Microsoft Office system, Microsoft Office 2003, or Microsoft Office XP by using Office Genuine Advantage, you receive one of the following error messages:
No Office Products Detected.
Error code: 0x80180109
Cause
This issue may occur if one of the following conditions is true:
  • The version of Microsoft Office that is installed on the computer is earlier than Office XP.
  • No Office programs that require validation are installed on the computer.
  • Office is hosted on another computer that is running Microsoft Terminal Services.
Resolution
To resolve this issue, install a 2007 Office suite, Office 2003, or Office XP. Then, try to validate Office again.

If Office is run from another computer that is running Microsoft Terminal Services, validate the 2007 Office suite, Office 2003, or Office XP on the computer that is running Microsoft Terminal Services.
More information
If you continue to experience issues when you try to validate Office, try to run the Genuine Advantage diagnostics tool. To do this, visit the following Microsoft Web site:
office2007 off2007 office12 off12 office2003 office2k3 office11 off2003 off2k3 off11 office2002 office2k2 officexp office10 off2002 off2k2 offxp off10
Properties

Article ID: 918001 - Last Review: 11/02/2013 20:49:00 - Revision: 6.0

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