Article ID: 918004 - View products that this article applies to.
NoticeThe Office Genuine Advantage (“OGA”) program has been retired. For more information about the benefits of genuine Office, please visit the following website:
Benefits of genuine Office
When you use Office Genuine Advantage to validate the 2007 Microsoft Office system, Microsoft Office 2003, or Microsoft Office XP, you receive one of the following error messages:
Error message 1
Product Not Activated
Error message 2
The validation process could not be completed because your copy of Microsoft Office that requires validation has not been activated.
To resolve this problem, start any Office program, and then use the activation wizard to complete the steps that are required for activation.
For more information about how to activate your version of Office, click the following article number to view the article in the Microsoft Knowledge Base:
828958If license activation fails, try to troubleshoot the problem. For more information about how troubleshoot problems that you may experience when you try to activate an Office product, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/828958/ )How to activate a license in Office programs
(https://support.microsoft.com/kb/903275/ )How to troubleshoot problems that you may experience when you try to activate an Office product
If you still experience problems when you use Office Genuine Advantage to validate Office, one of the following scenarios may be true:
Article ID: 918004 - Last Review: June 20, 2014 - Revision: 5.0
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.