Specific printer settings may be lost after you print to a different printer in Outlook 2003

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
Consider the following scenario. You configure a printer driver to print by using specific settings in Microsoft Office Outlook 2003. You print an e-mail message to the printer, and the message is printed as expected. You also print an e-mail message to a different printer, and that e-mail message is printed as expected. Then, you print an e-mail message to the original printer. In this scenario, the specific printer driver settings that you configured for the original printer may be lost.

The following items are examples of printer driver settings that may be lost:
  • Private print settings that let you store a print job at the printer until a PIN is entered to release the print job
  • Paper tray settings that are unique to the specific printer

How to obtain the hotfix

This issue is fixed in the Outlook 2003 post-Service Pack 2 Hotfix Package that is dated May 8, 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
917349 Description of the Outlook 2003 post-Service Pack 2 hotfix package: May 8, 2006

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To enable this hotfix, follow these steps:
  1. Exit Outlook 2003.
  2. Click Start, click Run, type regedit in the Open box, and then click OK.
  3. Locate and then click to select the following registry subkey:
  4. After you select the subkey that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.
  5. Type SetPrinterInfoWithName, and then press ENTER.
  6. Right-click SetPrinterInfoWithName, and then click Modify.
  7. In the Value data box, type 1, and then click OK.
  8. On the File menu, click Exit to exit Registry Editor.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
outlook2003 outlook2k3 outlook11 ol2003 ol2k3 ol11

Article ID: 918422 - Last Review: 01/16/2015 09:13:05 - Revision: 3.0

  • Microsoft Office Outlook 2003
  • kbnosurvey kbarchive kbsettings kbprinters kbprint kboffice2003presp3fix kbexpertiseinter kbqfe kbbug kbfix KB918422