Outlook 2003 may stop responding when you right-click a mailbox folder

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
When you right-click a mailbox folder when the folder's home page is displayed, Microsoft Office Outlook 2003 may stop responding.
Cause
This problem occurs when the Show default home page by default for this folder check box is selected for the mailbox folder, and the home page is already displayed.

Note The Show default home page by default for this folder check box is located on the Home Page tab of the folder's Properties dialog box.
Resolution

How to obtain the hotfix

This issue is fixed in the Microsoft Office Outlook 2003 Hotfix Package that is dated June 6, 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
920350 Description of the Outlook 2003 post-Service Pack 2 hotfix package: June 6, 2006
Note You will see a blank shortcut menu if you right-click the mailbox folder a second time after you apply this hotfix.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 918428 - Last Review: 01/16/2015 08:58:07 - Revision: 5.0

Microsoft Office Outlook 2003

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