You receive an error message when you try to merge accounts or contacts in Microsoft CRM 3.0

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
When you try to merge accounts or contacts in Microsoft CRM 3.0, you receive the following errormessage:
The logged-on user does not have the appropriate security permissions to view these records or perform the specific action. For more information, contact your system administrator.
Cause
This problem may occur if you do not have one of the following privileges:
  • The Opportunity Relationship Read privilege
  • The Opportunity Relationship Append privilege
  • The Customer Relationship Read privilege
  • The Customer Relationship Append privilege
Resolution
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available
This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available
More information
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Properties

Article ID: 918465 - Last Review: 01/16/2015 01:54:38 - Revision: 5.0

  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
  • kbnosurvey kbarchive kbhotfixserver kbqfe kbmbsmigrate KB918465
Feedback