Article ID: 918792 - View products that this article applies to.
In Microsoft Office Excel 2007, in Microsoft Office PowerPoint 2007, or in Microsoft Office Word 2007, you click Send on the Office menu. When you do this, you experience one of the following symptoms:
This issue may occur when Microsoft Outlook is not installed on the computer.
To resolve this issue, use one of the following methods.
Method 1: Change the default e-mail program to OutlookTo have us change the the default e-mail program to Outlook for you, go to the "Fix it for me" section. To change the default e-mail program to Outlook yourself, go to the "Let me fix it myself" section.
Fix it for me
To change the default e-mail program to Outlook automatically, click the Fix this problem link. Click Run in the File Download dialog box, and follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50305
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Let me fix it myselfTo change the default e-mail program to Outlook yourself, follow these steps:
Method 2: Verify the registry settingsImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Method 3: Send the file as an attachment from your e-mail programAs a workaround, you can attach the Office file to your message from your e-mail program by browsing to the file location.
Versions of Microsoft Office that are earlier than Microsoft Office 2003 use both the registry and the Win.ini file for MAPI information. Office 2003 and later versions of Office use only the registry for MAPI information.
For more information, visit the following Microsoft Web site:
Article ID: 918792 - Last Review: June 20, 2014 - Revision: 6.0