FIX: Internet Explorer 6 may unexpectedly exit when you view a Web page that sets a scroll bar style attribute for an element

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Consider the following scenario. You create an HTML page. The HTML page sets one or more of the following scroll bar style attributes for an element:
  • scrollbar-3dlight-color
  • scrollbar-arrow-color
  • scrollbar-base-color
  • scrollbar-darkshadow-color
  • scrollbar-face-color
  • scrollbar-highlight-color
  • scrollbar-shadow-color
  • scrollbar-track-color
In this scenario, when you view the HTML page, Microsoft Internet Explorer 6 may unexpectedly exit (crash). Additionally, you may receive an error message that resembles the following:
Internet Explorer has encountered a problem and needs to close.
Note This problem only occurs on Windows XP Service Pack 2 (SP2)-based computers.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must have Windows XP Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
To work around this problem, remove the scroll bar style attributes from the HTML page.
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
More information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the scroll bar style attributes in Internet Explorer, visit the following Microsoft Developer Network (MSDN) Web site:

Article ID: 918967 - Last Review: 01/16/2015 01:55:05 - Revision: 3.0

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