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Error message when you try to open or to save a 2007 Office document: "Do you want to download a compatibility pack so that you can work with this file"

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
Consider the following scenario. You try to open or to save a 2007 Microsoft Office document in one of the programs that is listed in the "Applies to" section. The file uses the Open XML file format that is new to the 2007 Microsoft Office system. In this scenario, you may receive one of the following error messages:
This file was created by a newer version of Microsoft Excel. Do you want to download a compatibility pack so that you can work with this file?
This file was created by a newer version of Microsoft PowerPoint. Do you want to download a compatibility pack so that you can work with this file?
This file was created by a newer version of Microsoft Word. Do you want to download a compatibility pack so that you can work with this file?
CAUSE
This issue may occur if one of the following conditions is true:
  • You install a file awareness update that is dated May 19, 2006. But you do not install the Microsoft Office Compatibility Pack. For more information about the file awareness updates that are dated May 19, 2006, click the following article numbers to view the articles in the Microsoft Knowledge Base:
    910473 Description of the update for Office 2003: May 19, 2006
    910474 Description of the update for Office XP: May 19, 2006
    The beta versions of these files will continue to work until the beta expires. For more information about when the Beta versions of the 2007 Microsoft Office programs expire, click the following article number to view the article in the Microsoft Knowledge Base:
    924613 You receive a message when you try to start a 2007 Office program: "Your beta software has expired"
  • You install a file awareness update for the release version of the framework. For more information about the file awareness updates for the release framework, click the following article numbers to view the articles in the Microsoft Knowledge Base:
    923097 Description of the update for Office 2003: October 10, 2006
    923272 Description of the security update for Office 2003: October 10, 2006
    923088 Description of the security update for Excel 2003: October 10, 2006
    923091 Description of the security update for PowerPoint 2003: October 10, 2006
    923094 Description of the security update for Word 2003: October 10, 2006
    910474 Description of the update for Office XP: May 19, 2006
    918420 Description of the security update for Microsoft Excel 2002: July 11, 2006
    917153 Description of the update for PowerPoint 2002: July 11, 2006
    917347 Description of the update for Word 2002: July 11, 2006
Additionally, the following condition is true:
  • You open or save one of the following 2007 Office file types.

    Microsoft Office Excel 2007:
    • An Excel 2007 binary workbook file (.xlsb)
    • An Excel 2007 workbook file (.xlsx)
    • An Excel 2007 macro-enabled workbook file (.xlsm)
    • An Excel 2007 template file (.xltx)
    • An Excel 2007 macro-enabled template file (.xltm)
    • An Excel 2007 add-in file (.xlam)
    Microsoft Office PowerPoint 2007:
    • A PowerPoint 2007 presentation file (.pptx)
    • A PowerPoint 2007 macro-enabled presentation file (.pptm)
    • A PowerPoint 2007 template file (.potx)
    • A PowerPoint 2007 macro-enabled template file (.potm)
    • A PowerPoint 2007 show file (.ppsx)
    • A PowerPoint 2007 macro-enabled show file (.ppsm)
    Microsoft Office Word 2007:
    • A Word 2007 document file (.docx)
    • A Word 2007 macro-enabled document file (.docm)
RESOLUTION
To resolve this issue, install the Compatibility Pack. To do this, use one of the following methods:
office2003 office2k3 office11 off2003 off2k3 off11 excel2003 excel2k3 excel11 xl2003 xl2k3 xl11 outlook2003 outlook2k3 outlook11 ol2003 ol2k3 ol11 powerpoint2003 powerpoint2k3 powerpoint11 ppt2003 ppt2k3 ppt11 word2003 word2k3 word11 wd2003 wd2k3 wd11office2002 office2k2 office10 officexp off2002 off2k2 off10 offxp excel2002 excel2k2 excel10 excelxp xl2002 xl2k2 xl10 xlxp outlook2002 outlook2k2 outlook10 outlookxp ol2002 ol2k2 ol10 olxp powerpoint2002 powerpoint2k2 powerpoint10 powerpointxp ppt2002 ppt2k2 ppt10 pptxp word2002 word2k2 word10 wordxp wd2002 wd2k2 wd10 wdxp
Properties

Article ID: 919026 - Last Review: 01/23/2007 22:09:56 - Revision: 3.3

  • Microsoft Office Standard Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Students and Teachers Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Excel 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Word 2003
  • Microsoft Office XP Professional
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Students and Teachers
  • Microsoft Excel 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002
  • Microsoft Office Professional Edition 2003
  • kbfileawareoff2007 kberrmsg kbsavefile kbopenfile kbconversion kbexpertisebeginner kbprb KB919026
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