This article has been archived. It is offered "as is" and will no longer be updated.
Consider the following scenario. In Microsoft Office Outlook 2007, you sort e-mail messages by their size. The e-mail messages that you are sorting are in a specific folder. In this scenario, the sort order may be incorrect.
This problem may occur if the following conditions are true:
Outlook 2007 downloads only the e-mail message header for some of the e-mail messages that are in the folder.
Outlook 2007 downloads the whole e-mail message for some of the e-mail messages that are in the folder.
This problem occurs with Internet Message Access Protocol (IMAP) accounts. However, you may also experience this problem with other accounts in which you can download only e-mail message headers instead of the whole e-mail message. This problem does not resolve itself even after you download the complete e-mail message that is associated with an e-mail message header.
Microsoft regularly releases software updates to address specific problems. If Microsoft releases a software update to resolve this problem, this article will be updated with additional information.