Article ID: 919200 - View products that this article applies to.
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Consider the following scenario. In Microsoft Office Outlook 2007, you sort e-mail messages by their size. The e-mail messages that you are sorting are in a specific folder. In this scenario, the sort order may be incorrect.
This problem may occur if the following conditions are true:
This problem occurs with Internet Message Access Protocol (IMAP) accounts. However, you may also experience this problem with other accounts in which you can download only e-mail message headers instead of the whole e-mail message. This problem does not resolve itself even after you download the complete e-mail message that is associated with an e-mail message header.
Microsoft regularly releases software updates to address specific problems. If Microsoft releases a software update to resolve this problem, this article will be updated with additional information.