This article has been archived. It is offered "as is" and will no longer be updated.
The Microsoft Exchange 2003 Recipient Update Service may apply an unexpected duplicate recipient policy in Exchange Server 2003. When this issue occurs, Exchange Server 2003 clients may be assigned an incorrect e-mail address.
This problem may occur if the following conditions are true:
The Recipient Update Service finds a duplicate recipient policy for applicable policies.
The Recipient Update Service does not correctly apply the recipient policy by using the highest priority.
To temporarily work around this issue, restart the Exchange System Attendant service.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To apply this hotfix, you must have Microsoft Exchange Server 2003 Service Pack 2 installed.
To apply this hotfix, you must restart the Microsoft Exchange 2003 System Attendant service and all dependant services.
Hotfix replacement information
This hotfix does not replace any other software updates.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
For more information about this problem for Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
912820 The Recipient Update Service applies an unexpected recipient policy in Exchange Server 2003