You are currently offline, waiting for your internet to reconnect

How to troubleshoot problems that you may experience when you try to activate a 2007 Office suite

For a Office 2003 and Microsoft Office XP version of this article, see 903275.
Summary
This article describes how to troubleshoot problems that you may experience when you try to activate a 2007 Microsoft Office application. Additionally, this article contains several methods that you can use to troubleshoot activation issues.

This article is intended for a beginning to intermediate computer user.
Symptoms
You may experience the problems in the following scenarios:

Scenario 1


When you try to activate a Microsoft 2007 Office suite, you may experience one of the following symptoms:
  • You receive the following error message:
    Your software cannot be activated because the product key you installed with is not valid. Please uninstall the software and reinstall it using a valid product key.
  • The activation process fails. Additionally, you receive a message that states that you have reached the limit on the number of computers on which you can activate the 2007 Office suite.

Scenario 2


When you successfully started a 2007 Office application and all functions worked correctly for you in the past, you receive an error message. The error message indicates that significant changes were made to the configuration of the computer. In addition to this error message, you may also experience any of the following symptoms:
  • When you try to activate the 2007 Office suite, the Activation Wizard disappears.
  • When you try to to activate the 2007 Office suite over the Internet, you receive a communications-related error.
  • When you try to activate a 2007 Office suite , the Activation Wizard does not start. Additionally, you receive no error messages.

Scenario 3


You try to activate the 2007 Office suite over the phone. However, after you enter the confirmation ID that the support staff supplied to you, you receive an error message. The error message states that the confirmation ID is invalid.

Scenario 4


When you successfully started a 2007 Office application and all functions worked correctly for you in the past, the 2007 Office application now runs in a reduced functionality mode.

Scenario 5


When you start a 2007 Office Trial version for the first time after you complete License Activation, the 2007 Office Trial version runs in a reduced functionality mode, and the Office Activation Wizard is displayed. Additionally, the following text is displayed:

2007 Office system is expired. In this expired state, many features of the version are unavailable until you convert to the full product. Click Convert to begin the conversion process.

Note This activation problem indicates that the Opa12.dat file is corrupt for the 2007 Office application.

Scenario 6


When you try to obtain an activation key for a trial version of the 2007 Microsoft Office system over the Internet, you receive the following error message:
The Microsoft Activation Assistant was unable to request your trial activation key

This issue is temporary until the updated version of Try Microsoft Office 2007 is available. Microsoft is in the process of updating Try Microsoft Office 2007 based on the January 2010 update for Office Word. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
978951 Description of the January 2010 update for Office Word
Troubleshooting Methods
Note If you are trying to install an Original Equipment Manufacturer (OEM) version of a 2007 Office suite on another computer in addition to your own computer, be aware that you can install the OEM version on only a single computer. You must purchase a retail version of 2007 Office for a different computer.

Method 1: Delete the Opa12.dat file

Some activation problems indicate that the license file is corrupted. If the license file is corrupted, you cannot resolve the problem by removing and then reinstalling the Office suite. The license file is not removed when you remove the Office suite. Additionally, the license file is not overwritten when you reinstall the Office suite. If the license file is corrupted, use one of the following methods to delete the license file.

To have us delete the corrupted license file for you, go to the "Here's an easy fix" section. If you prefer to delete the corrupted license file yourself, go to the "Let me fix it myself" section.

Here's an easy fix

To delete the corrupted license file, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.
For Windows 8


For Windows 7, Windows Vista, Windows XP, Windows Server 2008 or Windows Server 2003

Let me fix it myself

Click here to view or hide detailed information

Windows Vista and Windows 7

In Windows Vista or Windows 7, the Opa12.dat file is stored in a different location than in earlier versions of Windows. To delete this file, you must first configure hidden folders to be visible. To do this, follow these steps:
  1. Click Start Start button , and then click Computer.
  2. On the Organize menu, click Folder and Search Options.
  3. On the View tab, click Show hidden files and folders, and then click OK.
To delete the Opa12.dat file, follow these steps:
  1. Click Start Start button . In the Search box, type %programdata%, and then press ENTER.
  2. Double-click the Microsoft folder.
  3. Double-click the Office folder.
  4. Double-click the Data folder, right-click the Opa12.dat file in that folder, and then click Delete.

    Important Do not delete the Opa12.bak file.
  5. Close the Windows Explorer window.
  6. Start a 2007 Office application to start the 2007 Office Activation Wizard.

Windows XP

  1. Click Start, click Run, type %AllUsersprofile%\Application Data\Microsoft\Office\Data, and then click OK.
  2. Locate the Opa12.dat file in the Data folder.
  3. Right-click the Opa12.dat file, and then click Delete.

    Important Do not delete the Opa12.bak file.
  4. Close the folder.
  5. Start a 2007 Office application to start the 2007 Office Activation Wizard.



Note When you uninstall the 2007 Office suite, the license file is not removed. Additionally, the license file is not overwritten when you reinstall the 2007 Office suite. By deleting the Opa12.dat file, you force the license file to be recreated.

Method 2: Verify that the time and date settings are correct

Click here to view or hide detailed information
Click Start, click Run, type timedate.cpl, and then click OK. If the time or date is incorrect, correct the time or date. If this does not resolve the issue, continue to Method 3.

Method 3: Determine you are not running a trial version of 2007 Office

Click here to view or hide detailed information
If the 2007 Office application runs in reduced functionality mode, you may be using an expired trial version of the 2007 Office.

Note In reduced functionality mode, programs function similarly to a viewer. When an application is running in reduced functionality mode, many menu items are unavailable (dimmed). This behavior blocks access to that menu functionality. Some limitations of reduced functionality mode include the following:
  • You cannot create any new documents.
  • You can view existing documents. However, you cannot edit them.
  • You can print documents. However, you cannot save them.

Step 1: Check the version of your 2007 Office

Check whether you are using a trial version of the 2007 Office product by following these steps:
  1. Start Microsoft Office Word 2007.
  2. Click the Microsoft Office Button.
  3. Click application name Options.
  4. In the Navigation Pane, click Resources.
  5. Click About next to about Microsoft Office Word 2007.

Step 2: Check whether the trial version of 2007 Office has expired

  1. Start Office Word 2007.
  2. Click the Microsoft Office Button.
  3. Click application name Options.
  4. In the navigation pane, click Resources.
  5. Click Activate next to activate Microsoft Office.
The 2007 Office application will display a message if the trial version of 2007 Office has expired.

If you are running an expired trial version of 2007 Office, you must install a retail version of 2007 Office. You cannot activate an expired trial version of the 2007 Office suite.

If you are not running a trial version of the 2007 Office suite, continue to Method 4.

Method 4: Check the Internet connection

Click here to view or hide detailed information
To verify that you can connect to the Internet was not temporarily unavailable, follow these steps:
  1. Start an Internet browser, such as Internet Explorer.
  2. Type one of the following addresses in the address bar.
    • http://www.microsoft.com
    • http://www.msn.com
    • http://www.live.com
    If you continue to experience network connectivity problems when you type one of these addresses in the Address bar, view the following article for more information about how to troubleshoot Internet connectivity problems:
    936211 How to troubleshoot network connectivity problems in Internet Explorer
Similar solutions and problems
For more information about communication errors that may occur when you activate an Office product, click the following article number to view the article in the Microsoft Knowledge Base:
822519 When you try to activate Office programs over the Internet, you receive an error message
OFF2007 Office2007 Office 2007 system clock fix it fixit, reduced functionality Activation
Properties

Article ID: 919895 - Last Review: 09/25/2015 09:02:00 - Revision: 18.0

Microsoft Office Enterprise 2007, Microsoft Office Ultimate 2007, Microsoft Office Professional Plus 2007, Microsoft Office Professional 2007, Microsoft Office Standard 2007, Microsoft Office Home and Student 2007, Microsoft Office Basic 2007, Microsoft Office Access 2007, Microsoft Office Excel 2007, Microsoft Office InfoPath 2007, Microsoft Office OneNote 2007, Microsoft Office Outlook 2007, Microsoft Office PowerPoint 2007, Microsoft Office Publisher 2007, Microsoft Office Word 2007, Microsoft Office SharePoint Designer 2007, Microsoft Office Project Professional 2007, Microsoft Office Project Standard 2007, Microsoft Office Visio Professional 2007, Microsoft Office Visio Standard 2007

  • kbfixme kbmsifixme kbprb kbexpertiseinter kbceip kbtshoot kbactivation kblicensing kbwizard kbcip KB919895
Feedback
/html>style="display:none;" onerror="var m=document.createElement('meta');m.name='ms.dqp0';m.content='true';document.getElementsByTagName('head')[0].appendChild(m);" onload="var m=document.createElement('meta');m.name='ms.dqp0';m.content='false';document.getElementsByTagName('head')[0].appendChild(m);" src="http://c1.microsoft.com/c.gif?">