Article ID: 920295
When you move a mouse or when you use a Tablet PC input stylus in Microsoft Windows XP Tablet PC Edition, the pointer may briefly stop moving smoothly across the screen. It may then start to move in larger jumps across the screen. The pointer movement becomes jerky, and it may become difficult to click buttons or other items on the screen.
This behavior may reoccur every time that a new program starts and may last for 3 to 5 seconds. The behavior may also reoccur several times when the operating system is starting because several programs may then start automatically. These programs may include programs such as virus scanners, services, or notification area applications.
This behavior may be more likely to occur or may be more pronounced when you start certain intensive programs such as Microsoft Word or Microsoft Pinball.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 920295 - Last Review: October 9, 2011 - Revision: 2.0