Article ID: 921261 - View products that this article applies to.
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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
When you distribute a campaign activity by using the "E-mail via Mail Merge" functionality in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook, the "E-mail via Mail Merge" functionality does not work as expected. When this problem occurs, the e-mail message correctly appears in the "Sent Items" folder. But the e-mail message does not contain a Microsoft Dynamics CRM tracking token. Therefore, the e-mail message is not created in Microsoft Dynamics CRM.
This problem occurs if the following conditions are true:
This problem occurs because the c_wszUserEmailAddress localization string is incorrect in the MailMerge.cpp file. This string does not match the Word localization string in the "Word::MailMergeDataFields" object.
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/927751/ )Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(https://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards