Article ID: 921584 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows registry
When you send an e-mail message in Microsoft Office Outlook 2003 to a recipient that is selected from the Outlook nickname cache, the e-mail address of the recipient is displayed as SMTP:????????.
Note This problem may spread to other recipients when the recipients reply to your e-mail message.
This problem may occur if the Outlook nickname cache file is corrupted on the sender's client computer.
Specifically, this problem may occur if the recipient's e-mail address is stored as an ANSI string in the Unicode PR_SMTP_ADDRESS_W (0x39fe001f) property field in the Outlook nickname cache file.
This kind of Outlook profile corruption generally occurs when the Exchange Profile Update tool (Exprofre.exe) is not run after a cross-site mailbox move. You must run this tool after cross-site mailbox moves. For more information about Exprofre.exe, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/873214/ )The Exchange Profile Update tool
To resolve this problem, perform the following actions:
How to obtain the hotfixThis issue is fixed in the Outlook 2003 post-Service Pack 2 Hotfix Package that is dated July 18, 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/921582/ )Description of the Outlook 2003 post-Service Pack 2 hotfix package: July 18, 2006
How to enable the hotfixWarning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
After you apply the hotfix, you must enable it. To do this, follow these steps:
How to reset the Outlook nickname cache fileFor more information about how to reset the Outlook nickname cache, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/287623/ )How to reset the nickname and the automatic completion caches in Outlook
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.