Article ID: 922044 - View products that this article applies to.
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Consider the following scenario:
Additionally, the RDP-TCP listener is not available.
Access is denied
This problem occurs because the shutdown operation is not completed successfully.
To work around this problem, restart the terminal server.
However, if you cannot restart the terminal server, you may be able to restore connectivity at the console by recreating the RDP-TCP connection. To do this, click Start, click Run, type Tscc.msc, and then click OK.
For more information about the tsshutdn command, visit the following Microsoft Web site:
Article ID: 922044 - Last Review: January 15, 2015 - Revision: 2.1