A Windows Server 2003 Service Pack 1-based terminal server cannot accept new incoming Terminal Service connections

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Consider the following scenario:
  • You use the tsshutdn command on a remote console session to shut down a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based server that has Terminal Server enabled.
  • You cancel the shutdown operation.
In this scenario, the terminal server cannot accept new incoming Terminal Service connections. When you run the Terminal Server Administration (Tsadmin.exe) program on the terminal server and then try to reset the RDP-TCP listener, you receive an error message that resembles the following:
Access is denied
Additionally, the RDP-TCP listener is not available.
This problem occurs because the shutdown operation is not completed successfully.
To work around this problem, restart the terminal server.

However, if you cannot restart the terminal server, you may be able to restore connectivity at the console by recreating the RDP-TCP connection. To do this, click Start, click Run, type Tscc.msc, and then click OK.
For more information about the tsshutdn command, visit the following Microsoft Web site:

Article ID: 922044 - Last Review: 01/15/2015 17:57:55 - Revision: 2.1

  • Microsoft Windows Server 2003 Service Pack 1
  • kbnosurvey kbarchive kbtshoot KB922044