When you try to download the offline address book (OAB) in Microsoft Outlook from Microsoft Exchange Server 2003 or from Microsoft Exchange 2000 Server, you receive error 8004010F. Additionally, events that resemble the following are logged in the Application log on the server that is running Exchange Server 2003 or Exchange 2000 Server:
Event ID : 3043 Raw Event ID : 3043 Record Nr. : 14124 Category : Replication Site Folders Source : MSExchangeIS Public Store Type : Error Generated : Date Written : Time Machine : Server_Name Message : Error 0xfffff9bb occurred while performing a site folder check for Public Folder Store "First Storage Group\Public Folder Store (CDREW-EXCH1)".
Event ID : 3048 Raw Event ID : 3048 Record Nr. : 14122 Category : Replication Site Folders Source : MSExchangeIS Public Store Type : Error Generated : Date Written : Time Machine : Server_Name Message : Error -1605 occurred while creating site folder (a-8) NON_IPM_SUBTREE\OFFLINE ADDRESS BOOK\/o=cdrewu/cn=addrlists/cn=oabs/cn=CDREWU
Event ID : 9335 Raw Event ID : 9335 Record Nr. : 14180 Category : OAL Generator Source : MSExchangeSA Type : Error Generated : Date Written : Time Machine : Server_Name Message : OALGen encountered error 80040107 while cleaning the offline address list public folders under /o=cdrewu/cn=addrlists/cn=oabs/cn=Cdrew. Please make sure the public folder store is mounted and replicas exist of the offline address list folders. No offline address lists have been generated. Please check the event log for more information.
Event ID : 9331 Raw Event ID : 9331 Record Nr. : 14179 Category : OAL Generator Source : MSExchangeSA Type : Error Generated : Date Written : Time Machine : Server_Name Message : OALGen encountered error 80040107 (internal ID 50101df) accessing the public folder store while generating the offline address list for address list
This issue occurs if the OAB system folders are not replicating to any Exchange server. The OAB system folders must replicate to at least one Exchange server. By default, the first Exchange server in the organization contains the OAB system folders replica. However, the OAB system folders may not replicate to any Exchange server if the following conditions are true:
The first Exchange server in the organization is decommissioned incorrectly.
The replica list is blank after the name of this server is removed from the replica list.
To resolve this issue, replicate the OAB system folders to at least one Exchange server. To do this, follow these steps:
Click Start, point to All Programs, point to Microsoft Exchange, and then click System Manager.
In the administrative group that hosts the folder hierarchies, expand Folders.
Right-click Public Folders, and then click View System Folders.
Expand Public Folders, and then expand OFFLINE ADDRESS BOOK.
Right-click the first subfolder in the Offline Address Book folder, and then click Properties.
On the Replication tab, click Add, and then select the Exchange server or the Exchange servers where you want the OAB to be replicated.
Click OK two times.
Expand the folder to which you just added the replica, and then repeat steps 5 through 7 for each subfolder in that folder.
Repeat steps 5 through 8 for each subfolder in the Offline Address Book folder. Alternatively, you can wait for the OAB system folders to automatically propagate the settings to the subfolders in the Offline Address Book folder.