Article ID: 922330 - View products that this article applies to.
When you try to download a file by using the Background Intelligent Transfer Service (BITS), you are unsuccessful. Additionally, the following error message is logged in the Application log:
Specifically, you experience this problem if you try to perform one or both of the following actions:
Event Type: Error
Event Source: Windows Server Update Services
Event Category: (2)
Event ID: 364
Description: Content file download failed. Reason: The server does not support the necessary HTTP protocol. Background Intelligent Transfer Service (BITS) requires that the server support the Range protocol header.
You may experience this problem if a computer is behind a firewall or behind a proxy server. This problem occurs if one of the following conditions is true:
Note When BITS copies files in foreground mode, BITS does not use this header.
To resolve this problem, use one of the following methods, as appropriate for your situation.
Method 1: The proxy server does not support HTTP 1.1 range requestsModify the proxy server settings to support HTTP 1.1 range requests. If you cannot modify the proxy server in this manner, configure BITS to work in foreground mode. To do this, follow these steps:
Method 2: The "Enable HTTP Byte-Range request with Gateway AV" setting is not enabledClick to select the Enable HTTP Byte-Range request with Gateway AV check box on the Internal Settings page of the SonicWALL configuration tool. For more information about how to modify the SonicWALL firewall features, contact SonicWALL support. To do this, visit the following SonicWALL Web site:
http://www.SonicWALL.com/supportMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 922330 - Last Review: September 11, 2011 - Revision: 7.0