Article ID: 922384 - View products that this article applies to.
You install an update for Microsoft Office XP. However, when you verify the version of the Ietag.dll file that is installed on the computer, you may find that the version number is not the version number that is included in the update.
This issue occurs if one of the following conditions is true:
If the version number of the Ietag.dll file that is installed on the computer differs from the version number that is included in the update for Office XP, use one of the following methods to resolve the issue.
Method 1: If Office 2003 is currently installedInstall update 885828. This will update the Ietag.dll file to version 11.0.6404.0. Version 11.0.6404.0 lets the non-security-related fixes that are included in updates for Office XP to function as expected. For more information about update 885828, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/885828/ )Description of the update for Office 2003: February 8, 2005
Method 2: If Office 2003 was previously installed
298027Note When you use the Detect and Repair feature in Office XP, you may need the original Office XP installation CD.
(https://support.microsoft.com/kb/298027/ )Description of the differences between repair and reinstall in Office XP and 2003
Office XP and Office 2003 use the Ietag.dll file. If you install Office XP on a computer on which Office 2003 was never installed, you will receive an Ietag.dll file that has a file version number that resembles 10.x.xxxx.x. If you install Office 2003 on a computer, you will receive an Ietag.dll file that has a version number that resembles 11.x.xxxx.x, regardless of whether Office XP is installed on the computer. If you remove Office 2003 from the computer, the Ietag.dll file will not be deleted or downgraded to an earlier version. Therefore, when you install an update for Office XP on a computer on which Office 2003 is installed or on which Office 2003 was previously installed, the update will not overwrite the Ietag.dll file. This behavior occurs because the Ietag.dll file on the computer is an Office 2003 version.
Article ID: 922384 - Last Review: February 7, 2007 - Revision: 1.4