Article ID: 922755 - View products that this article applies to.
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When you try to assign a delegate for your mailbox by using Microsoft Entourage 2004 for Mac, you may experience one of the following issues:
This problem may occur if there are duplicate display names in Active Directory that are hosted on your global catalog servers. Entourage 2004 for Mac uses packaged MAPI libraries to assign delegation rights on the Exchange Server 2003 mailbox. These MAPI libraries require that each mail-enabled Exchange Server 2003 user has a unique display name. Additionally, these MAPI libraries require that this unique display name is not being used by any other user account in the organization.
To work around this problem, use one of the following methods.
Remove duplicate display names from Active DirectoryAfter you remove all the duplicate display names from Active Directory, use Entourage 2004 for Mac to assign a delegate for your mailbox.
Use Microsoft Outlook for Windows to assign a delegate for your mailboxAfter you assign a delegate for your mailbox by using Outlook for Windows, you can use Entourage 2004 for Mac to access shared folders and mailboxes.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 922755 - Last Review: January 16, 2015 - Revision: 3.0