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The computer may stop responding after you install Trend Micro OfficeScan 8 on a computer that is running Microsoft Windows 2000 Server or Windows Server 2003

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
SYMPTOMS
After you install Trend Micro OfficeScan 8 on a computer that is running Microsoft Windows 2000 Server or Windows Server 2003, the computer may gradually become less responsive. Eventually, the computer may stop responding.
CAUSE
This problem occurs because a leak occurs in the system non-paged memory pool. Non-paged kernel mode memory usage may increase until the memory is exhausted. If you analyze the non-paged pool tags, you see that the Ddk pool tag is the largest consumer of the non-paged pool. The Ddk pool tag is the default tag for driver-allocated memory.
WORKAROUND

Method 1

Trend Micro is aware of this issue and has released a hotfix for it. To resolve this problem, install this hotfix.

For more information about this hotfix, visit the following Trend Micro Web page:
OfficeScan 8.0 causes memory leak on servers (Solution ID: 1035794)

http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1035794
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Method 2

To work around this problem, follow these steps:
  1. Uninstall Trend Micro OfficeScan.
  2. Restart the computer.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 923125 - Last Review: 01/16/2015 01:51:50 - Revision: 6.1

Microsoft Windows Server 2003, Datacenter Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows Server 2003, Web Edition, Microsoft Windows 2000 Advanced Server, Microsoft Windows 2000 Datacenter Server, Microsoft Windows 2000 Server

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