Article ID: 923125 - View products that this article applies to.
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After you install Trend Micro OfficeScan 8 on a computer that is running Microsoft Windows 2000 Server or Windows Server 2003, the computer may gradually become less responsive. Eventually, the computer may stop responding.
This problem occurs because a leak occurs in the system non-paged memory pool. Non-paged kernel mode memory usage may increase until the memory is exhausted. If you analyze the non-paged pool tags, you see that the Ddk pool tag is the largest consumer of the non-paged pool. The Ddk pool tag is the default tag for driver-allocated memory.
Method 1Trend Micro is aware of this issue and has released a hotfix for it. To resolve this problem, install this hotfix.
For more information about this hotfix, visit the following Trend Micro Web page:
OfficeScan 8.0 causes memory leak on servers (Solution ID: 1035794)Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Method 2To work around this problem, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 923125 - Last Review: January 16, 2015 - Revision: 6.1