Article ID: 923184 - View products that this article applies to.
When you try to create a label in Microsoft Office Word 2007 or Microsoft Office Word 2010, you receive the following error message:
There is a problem with the label information you are trying to use. You may be able to correct the problem by repairing Office or by reinstalling the label information.
This issue may occur if there is a problem with the label information files. The label information files are .xml files that are saved in the following folder:
For x86: "drive:\Program Files (x86)\Microsoft Office\Office12\Pagesize"Office 2010:
For x64: "drive:\Program Files\Microsoft Office\Office12\Pagesize"
For x86: "drive:\Program Files (x86)\Microsoft Office\Office14\Pagesize"This issue may occur if any one or more of the following conditions are true:
For x64: "drive:\Program Files\Microsoft Office\Office14\Pagesize"
To resolve this issue, repair your installation of Word 2007, Word 2010 or of Microsoft Office 2007, Microsoft Office 2010. To do this, follow these steps:
Article ID: 923184 - Last Review: January 5, 2012 - Revision: 2.0