An outgoing e-mail message that includes disclaimer text causes the AntigenInternet.exe process to stop responding in Antigen 9.0 for Exchange

This article has been archived. It is offered "as is" and will no longer be updated.
You use Microsoft Antigen 9.0 for Exchange in your organization. When you try to send an e-mail message that includes disclaimer text, the AntigenInternet.exe process stops responding. Additionally, you may receive "exceeded Internet time-out" errors.
This problem occurs if the disclaimer text that the e-mail message includes contains characters from a code page that is not present on the computer.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply the hotfix. This update will stop and then restart the SMTP service and the Microsoft Exchange Information Store service. However, if these services cannot be stopped for any reason and certain files are left open, you may have to restart the computer to complete the hotfix installation.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
antivirus virus

Article ID: 924008 - Last Review: 01/15/2015 01:23:29 - Revision: 3.0

Microsoft Antigen 9.0 for Exchange

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