For a Microsoft Windows Server 2003 version of this article, see 931318.
On a client computer that is running Microsoft Windows XP Professional or Microsoft Windows Server 2003, you to try to open the Printer Properties dialog box for a network printer that is connected to a Windows Server 2003-based domain controller. However, you receive the following error message:
Function address address caused a protection fault. Some or all property page(s) may not be displayed.
To resolve this problem, you must remove the printer and the associated printer driver, install the appropriate hotfix, and then reconnect to the network printer:
Click Start, and then click Printers and Faxes.
Click the printer, and then press DELETE. Click Yes to verify.
On the File menu, click Server Properties.
Click the Drivers tab.
Click the driver for the associated printer, and then click Remove. Click Yes to verify.
Install the hotfix that is described in this article.
Note This step can be performed before the other steps in this procedure.
Connect to the network printer.
Note You must use an administrator account to perform these steps.
Windows XP Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP, x86-based versions
Windows Server 2003 hotfix information
To resolve this problem on client computers that are running Microsoft Windows Server 2003 or Microsoft Windows XP Professional x64 Edition, install hotfix 931318. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
931318 You receive an error message when you try to open the Properties dialog box for a shared printer on a Windows Server 2003-based computer
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates
Microsoft Windows XP Professional, Microsoft Windows XP Professional x64 Edition, Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems, Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems, Microsoft Windows Server 2003, Datacenter x64 Edition, Microsoft Windows Server 2003, Enterprise x64 Edition, Microsoft Windows Server 2003, Standard x64 Edition, Microsoft Windows Server 2003, Datacenter Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows Server 2003, Web Edition