You receive an error message when you try to open the Properties dialog box for a network printer on a Windows XP-based computer or on a Windows Server 2003-based computer
- Click Start, and then click Printers and Faxes.
- Click the printer, and then press DELETE. Click Yes to verify.
- On the File menu, click Server Properties.
- Click the Drivers tab.
- Click the driver for the associated printer, and then click Remove. Click Yes to verify.
- Install the hotfix that is described in this article.
Note This step can be performed before the other steps in this procedure.
- Connect to the network printer.
Windows XP Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP, x86-based versions
|File name||File version||File size||Date||Time||Platform|
Windows Server 2003 hotfix informationTo resolve this problem on client computers that are running Microsoft Windows Server 2003 or Microsoft Windows XP Professional x64 Edition, install hotfix 931318.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Article ID: 924078 - Last Review: 10/11/2007 02:12:39 - Revision: 4.3
- kbautohotfix kberrmsg kbfix kbbug kbhotfixserver kbqfe kbprb kbexpertiseinter KB924078