Article ID: 924105
This article has been archived. It is offered "as is" and will no longer be updated.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
You cannot view the related records that are associated with a child account and that are more than one level deep after you install hotfix 919008 for Microsoft Dynamics CRM 3.0. You can view the related records that are one level deep.
This problem affects the following types of records:
(https://support.microsoft.com/kb/919008/ )The records that are associated to a child account do not appear when you set the "Include" option to "This Record Only," to "Related Records," or to "All Affiliated Records" in Microsoft Dynamics CRM 3.0
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/927751/ )Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(https://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards