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When you open an e-mail message in Microsoft Office Outlook 2003, the body of the message may appear to be blank.
This problem may occur when the following conditions are true:
The message format of the e-mail message is Plain Text.
You open the e-mail message from a personal folders (.pst) file.
The .pst file was created in Microsoft Outlook 2000.
To resolve this issue, install Microsoft Office 2003 Service Pack 2. For more information about Office 2003 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base: