You are currently offline, waiting for your internet to reconnect

XCSI/PRE/E2K3/Unable to synchronize with Exchange server using Active Sync

Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.
SYMPTOMS
While trying to sync with the Exchange server we receives following error message on the Mobile device:

Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator. Support Code: 0x85010004
RESOLUTION
We will receive this error message if we have a Firewall and not allowed a Rule on the Firewall for Microsoft-Server-ActiveSync

If customer has a ISA firewall inform the customer to add rule to allow Microsoft-Server-ActiveSync and that will resolve the issue

We receive this error, if the customer has a firewall and rule is not created on the Firewall for Microsoft-Server-ActiveSync

Create a rule on the Firewall which will allow Microsoft-Server-ActiveSync traffic to pass through it and that will resolve the issue
DISCLAIMER
MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE FOR ANY PURPOSE. THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME.

For more information on the terms of use, click on the link below:
http://support.microsoft.com/tou/
Properties

Article ID: 924216 - Last Review: 10/25/2007 17:09:29 - Revision: 1.2

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • kbprb kbtshoot kbrapidpub KB924216
Feedback
ies
  • Trademarks
  • © 2015 Microsoft