Article ID: 924226 - View products that this article applies to.
Source: Microsoft Support
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.
When you try to click the Contacts shortcut in your Outlook bar, nothing happens. When you examine the Folder List, the Contacts folder is not present. However, if you right click the Contacts shortcut in the Outlook Bar and click Open In New Window, the Contacts folder opens.
Using the command "outlook.exe /resetfolders" has no impact on this. If you examine the mailbox with MDBVU32.EXE or MFCMAPI.EXE, the Contacts folder is present.
This problem can be caused by improperly formatting the Provisioning registry keys for OWA on the Back-End (mailbox) Exchange Server.
Correct the registry value using the information from the following article from the Knowedge Base online to prevent future issues with any users moved to the impacted Back-End Exchange Server:
To immediately correct the problem for existing users, you can use the following steps using MFCMAPI.EXE:
The Contacts (or other) folder will be visible and the shortcuts will now work.
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Article ID: 924226 - Last Review: October 25, 2007 - Revision: 1.2