An activity is not created when you click "New Activity" in the List Web Part for Microsoft Dynamics CRM

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You install the List Web Part for Microsoft Dynamics CRM 3.0 for Microsoft Windows SharePoint Services. When you try to create an activity by clicking New Activity in the List Web Part, the activity is not created. Additionally, you receive the following error message in the Web browser:
An error has occurred in the script on this page.
Line: 34
Char: 1
Code: 0
URL: http://blotter.crmv3.local/Activities/dlg_create.aspx
This problem occurs if the following conditions are true:
  • You use a fully qualified domain name (FQDN) to access the SharePoint Web site on which the List Web Part is configured.
  • You configured the List Web Part to use an FQDN as the Microsoft Dynamics CRM URL.
  • You configured the List Web Part to display activities in Microsoft Dynamics CRM.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTime
Listwebpart.msiNot Applicable599,04019-Sep-200622:53

Installation information

Install this hotfix on computers that are running the List Web Part.


There are no prerequisites to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running the List Web Part, use Add or Remove Programs in Control Panel.System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running the List Web Part.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB924293$\Spuninst folder.
More information
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
crm3 crm30 crm3.0

Article ID: 924293 - Last Review: 01/16/2015 02:03:29 - Revision: 3.0

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