Communicator 2005 or Communicator 2007 may close unexpectedly when the program requests a long-term calendar entry or a contact from Outlook 2003

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
Microsoft Office Communicator 2005 or Microsoft Office Communicator 2007 may close unexpectedly when the program requests a long-term calendar entry or a contact from Microsoft Office Outlook 2003. When this behavior occurs, you do not receive an error message.

Note This problem may occur even if the Pageheap option is not enabled.
Resolution
To resolve this problem, install the Outlook 2003 post-Service Pack 2 hotfix package that is dated May 9, 2006.

For more information about this hotfix package, click the following article number to view the article in the Microsoft Knowledge Base:
918423 Description of the Outlook 2003 post-Service Pack 2 hotfix package: May 9, 2006
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about this problem, click the following article number to view the article in the Microsoft Knowledge Base:
912008 Description of the Outlook 2003 post-Service Pack 2 hotfix package (Emsmdb32.dll): December 19, 2005
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
communicator2005 communicator2k5 comm2005 comm2k5 outlook2003 outlook2k3 outlook11 ol2003 ol2k3 ol11 quit communicator crash mapi freebusy
Properties

Article ID: 924353 - Last Review: 01/15/2015 01:24:40 - Revision: 3.0

  • Microsoft Office Communicator 2007
  • Microsoft Office Communicator 2005
  • Microsoft Office Outlook 2003
  • kbnosurvey kbarchive kbexpertiseinter kbfix kbbug kbqfe KB924353
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