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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
After you customize the lookup view of an activity in Microsoft Dynamics CRM 3.0, the lookup view does not work as expected. Additionally, you receive the following error message when you try to use the lookup view:
An error has occurred. For more information, contact your system administrator. Error code: 0x80040248.
After you close the error message, no record is displayed in the grid. No record is displayed even though you click Find in the lookup view.
For example, this problem may occur after you customize the Letter Lookup View and then add the Recipient column to this lookup view. This problem occurs when you try to use this customized lookup view.
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards