Article ID: 924746 - View products that this article applies to.
After you upgrade to a 2007 Microsoft Office program or suite from an earlier version of Office, shortcuts from the earlier version of Office still appear on the Start menu. However, no action occurs when you click the shortcut.
This issue occurs because shortcuts that were created after the earlier version of Office was installed are not removed during the upgrade.
The 2007 Office Setup program uses the Setup program from the earlier version of Office to remove shortcuts that were created when the earlier version of Office was installed. If a shortcut was created after the earlier version of Office was installed, the Setup program from that earlier version does not remove the shortcut during the upgrade.
To resolve this issue, use the 2007 Office Removal Wizard. This wizard is included in the 2003 Office Resource Kit. To obtain the Office Removal Wizard from the Office 2003 Resource Kit, visit the following Microsoft Web site: http://office.microsoft.com/en-us/assistance/HA011401771033.aspx
For more information about this issue in Office 2003, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/889498/ )Some Office 2000 shortcuts or Office XP shortcuts are not removed when you upgrade to Office 2003
Article ID: 924746 - Last Review: October 15, 2007 - Revision: 1.8