A message remains unsent in the Outbox folder when you try to send a message in Outlook 2003

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you try to send a message in Microsoft Office Outlook 2003, the message remains unsent in the Outbox folder.
RESOLUTION
To resolve this problem, follow these steps:
  1. Start Outlook.
  2. On the Tools menu, click Options.
  3. On the Other tab, click Advanced Options.
  4. In the Advanced Options dialog box, click COM Add-Ins.
  5. In the COM Add-Ins dialog box, click ICQ Express, and then click Remove.
  6. Click OK three times, and then restart Outlook.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Outlook, ICQ Express, Outbox OL2003
Properties

Article ID: 924788 - Last Review: 12/09/2015 07:02:10 - Revision: 1.1

Microsoft Office Outlook 2003

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