Article ID: 924893 - View products that this article applies to.
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When you run an application in a remote desktop session to a Microsoft Windows XP-based computer, the application window may not be drawn correctly. For example, a blinking pointer is incorrectly drawn as a solid pointer.
Note This problem does not occur when you run the application in a remote desktop session to a Microsoft Windows Server 2003-based or a Window Vista-based computer.
This problem occurs because the bitmap cache cannot distinguish between two different bitmaps. Therefore, the request that is used to draw one of the two bitmaps may incorrectly draw the other bitmap.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed on the computer.
(https://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
Restart requirementAfter you install the hotfix, you have to restart the computer if the Rdpdd.dll file is used.
Hotfix replacement informationThis hotfix does not replace any other hotfixes that are installed on the computer.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates