Article ID: 924941 - View products that this article applies to.
Consider the following scenario. You are using a Bluetooth radio that is connected to a Microsoft Windows XP-based computer. A Bluetooth keyboard or a Bluetooth mouse is connected or has been connected to this radio. Additionally, one or more of the following conditions are true:
Additionally, you may receive this error message if the 6.02 or a later version of Microsoft IntelliType Pro or Microsoft IntelliPoint software is installed on this computer.
STOP: 0x000000D1 (0X00000410, 0x00000002, 0x00000000,0xF89D6DC7)
HIDCLASS.SYS – Address F89D6DC7 base at F89D6000, DateStamp 41107d52
Update for Windows XPThe following file is available for download from the Microsoft Download Center:
Download the WindowsXP-KB924941-x86-ENU.exe package now.
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Release Date: December 19, 2006
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(https://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
PrerequisitesYou must be running Windows XP Service Pack 2 (SP2) to install this update.
Restart requirementYou must restart the computer after you apply this update.
Update replacement informationThis update does not replace any other updates.
File informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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To work around this problem, use one of the following methods, as appropriate for your situation.
Method 1: Remove all Bluetooth keyboards and Bluetooth mouse devices from WindowsTo remove all Bluetooth keyboards and Bluetooth mouse devices from Windows, follow these steps:
Note All Bluetooth keyboards and Bluetooth mouse devices stop working when you use this method.
Method 2: Disable hibernationUse this method if this problem occurs when the computer resumes from hibernation. To disable hibernation, follow these steps:
Note The power that the computer uses may increase when you use this method.
Method 3: Force the radio to use only universal serial bus (USB) devicesUse this method if the radio that you are using is the 3.0 version of the Microsoft Transceiver for Bluetooth. To force the radio to use only USB devices, follow these steps:
Note The Bluetooth keyboard and Bluetooth mouse are expected to work when you use this method. However, other Bluetooth devices do not work when you use this method.
Method 4: Remove the 6.02 or later versions of IntelliType Pro or IntelliPoint softwareUse this method if the 6.02 or a later version of the following software is installed on the computer.
Note Basic functions for Bluetooth mouse devices and Bluetooth keyboards are expected to work when you use this method. However, advanced functions for Bluetooth mouse devices and Bluetooth keyboards are not expected to work when you use this method. You can try to use a version of IntelliPoint that is earlier than Version 6.02.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 924941 - Last Review: October 9, 2011 - Revision: 3.0