Article ID: 925175 - View products that this article applies to.
You select a gallery on the Ribbon in Microsoft Office Word 2007. When you try to insert one of the elements in that gallery, Word 2007 may stop responding or close unexpectedly. Additionally, you receive the following error message:
If you click OK in the error message, you may receive the following error message:
The Office Open XML file Building Blocks.dotx cannot be opened because there are problems with the contents.
If you click Yes in the error message, you may receive the following error message:
Word found unreadable content in "Building Blocks.dotx". Do you want to recover the contents of this document? If you trust the source of this document, click Yes.
After the changes to the Building Blocks.dotx template are saved when you exit Word 2007, you may still experience these symptoms when you restart Word 2007 and then try to use a gallery.
Word cannot open this document template. (drive_letter:\...\1033\Building Blocks.dotx)
This problem occurs if the Building Blocks.dotx template is damaged or corrupted.
There are two copies of the Building Blocks.dotx template. One copy is stored in your user data folders. The other copy is stored in the Document Parts folder in the Office 12 folder.
Typically, the copy that is stored in your user data folders is the copy that is damaged. However, both copies could be damaged.
The following Ribbon galleries are affected by this problem:
To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Fix this problem
Microsoft Fix it 50722
Then, go to the "Did this fix the problem?" section.
Let me fix it myselfTo resolve this problem, move the damaged copy of the Building Blocks.dotx template out of the user data folder. After you do this, Word 2007 creates a new Building Blocks.dotx template by using the default content.
To move the damaged copy of the template out of the user data folder, use one of the following methods.
Method 1: Move the Building Blocks.dotx file to a temporary folderTo do this, follow these steps.
Note These steps refer to language ID 1033. Therefore, these steps are for the English version of Word 2007. Other languages use a different language ID.
Method 2: Repair the 2007 Office system or Word 2007To do this, follow these steps:
Did this fix the problem?
Article ID: 925175 - Last Review: June 30, 2011 - Revision: 6.0