Error message when you send an e-mail message from the Microsoft Dynamics CRM 3.0 Web client: "Insufficient Permissions"

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
When you send an e-mail message from the Microsoft Dynamics CRM 3.0 Web client, you receive the following error message:
Insufficient Permissions.
If the DevErrors parameter is enabled, the following message is also logged in the Web.config file:
The user does not hold the necessary privileges.
This problem occurs if you log on to Microsoft Dynamics CRM 3.0 as a user who has a security role. This security role does not have permissions to access the Queue entity.
Resolution
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Microsoft Dynamics CRM 3.0, Japanese version or Chinese version

This problem is fixed in Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
944372 Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available
More information
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Properties

Article ID: 925437 - Last Review: 01/15/2015 09:10:18 - Revision: 5.0

  • kbnosurvey kbarchive kberrmsg kbmbsemail kbhotfixserver kbqfe kbmbsmigrate KB925437
Feedback