The Outlook auto suggestion cache does not suggest an e-mail address when you type a contact name in a new e-mail message after you synchronize the changed contacts with the Microsoft Dynamics CRM 3.0 client for Outlook
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
When you type the name of an existing contact in the To line, the CC line, or the BCC line of a new e-mail message in Microsoft Office Outlook, the auto suggestion cache does not suggest an e-mail address for the contact. This problem occurs after you change a field other than the e-mail address field of a contact in Outlook, and then you synchronize Outlook with the Microsoft Dynamics CRM client for Microsoft Office Outlook. After you send another e-mail message to the contact that you created, the auto suggestion cache suggests an e-mail address for the contact.
This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Install this hotfix on computers that are running Microsoft Dynamics CRM client for Outlook software or Microsoft Dynamics CRM server software.
To apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:
925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook
If you are prompted, restart the computer after you install the hotfix.
You cannot remove this hotfix.
Steps to reproduce the problem
The following steps assume that you have a contact in the global address list (GAL) for Outlook and that you have sent an e-mail message to this contact.
Add the contact from the GAL to the local Outlook contacts, and then track the contact in Microsoft Dynamics CRM 3.0.
In an e-mail message, type the name of the contact in the To line, in the CC line, or in the BCC line. Notice that the auto suggestion cache provides the complete e-mail address.
Change a field other than the e-mail address field of this contact in Outlook, and then synchronize Outlook with the Microsoft Dynamics CRM client for Outlook.
In a new e-mail message, type the name of the contact in the To line, in the CC line, or in the BCC line. Notice that the auto suggestion cache does not suggest an e-mail address for this existing contact. The auto suggestion cache only works after you have sent another e-mail message to the contact that you created.
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards