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After you deploy a new image on an existing Microsoft Systems Management Server (SMS) 2003 client computer, the SMS client computer is not discovered by Active Directory directory service discovery methods. Therefore, the SMS client computer cannot receive advertised program information.
This problem typically occurs if the following conditions are true:
The SMS client computer resides in a different time zone than the SMS site server.
Network issues cause the SMS client heartbeat records to take longer than the Active Directory discovery record to reach the SMS site server.
After you re-image an existing SMS client computer, the following scenario occurs:
A new heartbeat record is sent from the SMS client computer.
A new record is created in the SMS database that contains the same data as the previous record.
A new SMSGUID value and a new ItemKey=newitem value are created.
The previous discovery record is marked as obsolete.
When you re-image an SMS client computer that resides in a different time zone than the SMS site server, the Itemkey=olditem value may have a later time stamp than the time stamp on the latest heartbeat record that was sent by the re-imaged SMS client computer. In this scenario, the recent SMS client discovery information is merged with an obsolete record.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
SMS 2003 Service Pack 2 is required to install this hotfix.
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates