Article ID: 926290 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
This article applies to Microsoft Dynamics AX 4.0 for all regions.
When you click the drop-down arrow of a drop-down list to view the list in the Product Builder configuration dialog box, the drop-down list may disappear immediately after it appears. This problem occurs if the following conditions are true:
Hotfix informationA supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.
To resolve this problem immediately, contact your Microsoft Dynamics partner or Technical Support for Microsoft Dynamics and related products to obtain the hotfix. If you have access to online assisted support you can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspxYou can also contact Technical Support for Microsoft Dynamics and related products by telephone. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
If you are a customer and if you do not have a Premier Support Agreement with Microsoft, you must contact your partner to obtain this hotfix.
Installation informationIf you have customizations to one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
(https://support.microsoft.com/kb/893082/ )How to install a Microsoft Dynamics AX hotfix
PrerequisitesYou must have Microsoft Dynamics AX 4.0 installed to apply this hotfix.
Removal informationYou cannot remove this hotfix.
Restart requirementIf you are prompted to restart the computer, you must restart the computer after you apply this hotfix.
Objects that are affectedThis hotfix affects the following objects:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.