WinFax Pro 2.0 and Windows 3.1: Troubleshooting Information

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WinFax Pro version 2.0 is a Windows-based application manufactured byDelrina Technology that can send and receive faxes. To use WinFax Prosuccessfully with Windows 3.1, use a version of WinFax Pro 2.0 datedNovember 28, 1991, or later.

This article discusses the following topics:

  • Faxes Sent and Received Slowly and Lost Characters
  • Faxes Hang System
  • After Dark and WinFax Pro
  • Intel Satisfaction
  • Norton Desktop for Windows
  • WinFax Pro Makes Itself the Default Printer
  • 14.4 Kilobits-Per-Second (Kbps) Rate Problems
  • Unable to Start Multimedia Viewer with WinFax Pro
Information for this article was provided by Delrina Technical Support.
More information

Faxes Sent and Received Slowly and Lost Characters

On 80286 machines, sending or receiving faxes may occur slowly, andsome characters may be lost. To correct this problem, do thefollowing:

  1. Remove terminate-and-stay-resident (TSR) programs from the AUTOEXEC.BAT and CONFIG.SYS files.
  2. If you are using Microsoft MS-DOS 5.0, load MS-DOS low by specifying DOS=LOW in the CONFIG.SYS file.
  3. Add the following line to the [Standard] section of the SYSTEM.INI file:

Faxes Hang System

In 386 enhanced mode, if your computer stops responding (hangs) when afax is sent or received, add the following lines to the [386Enh]section of the SYSTEM.INI file:
   COMBoostTime=15   COMxProtocol=XOFF   COMxBuffer=1024   COMxAutoAssign=0				
Substitute the appropriate COM port for "x."

After Dark and WinFax Pro

If you are running version 1.0 of Berkeley Systems' After Dark screensaver, upgrade to version 2.0 of After Dark.

According to Delrina Technical Support, if you use WinFax Pro version 2.0with After Dark version 1.0, After Dark may interfere with the transmissionof faxes.

As a temporary workaround, you can turn off the After Dark System IOMonitor:

  1. Run the After Dark control panel.
  2. Select the When option.
  3. Turn off System IO Monitor.
Delrina Technical Support does not recommend running both programs from theLoad= line of the WIN.INI file. If After Dark 1.0 appears on the Load= linewith WinFax Pro 2.0, you may not be able to use one of the twoapplications.

Intel Satisfaction

If you are running the Intel Satisfaction Board with CAS Driver version1.0, update the CAS Driver to version 2.0.

Norton Desktop for Windows

WinFax Pro 2.0 does not run correctly with Norton Desktop for Windows.

WinFax Pro Makes Itself Default Printer

WinFax Pro becomes the default printer when you install it and periodicallymakes itself the default printer after installation. (This problem alsooccurs with Windows 3.0 as well.)

14.4 Kbps Rate Problems

If you run WinFax Pro with Windows 3.1 and experience problems at a bitrate of 14.4 Kbps, call Delrina to receive an update to correct thisproblem. If your version of WinFax Pro is an OEM version bundled with a faxmodem, contact your OEM dealer.

Unable to Start Multimedia Viewer with WinFax

You may be unable to start Microsoft Multimedia Viewer (VIEWER.EXE) ifWinFax is running. To work around this problem, rename VIEWER.EXE toVIEW.EXE (or another name).

WinFax automatically loads a dynamic-link library (DLL) called VIEWER.DLLthat allows you to view received faxes. When you double-click the Viewericon, Viewer does not run because it is already in memory and it cannot runmultiple instances. Double-clicking the Viewer icon momentarily displays anhourglass mouse cursor but no program loads.

The products included here are manufactured by vendors independent ofMicrosoft; we make no warranty, implied or otherwise, regarding theseproducts' performance or reliability.
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Article ID: 92647 - Last Review: 01/10/2015 10:54:56 - Revision: 4.0

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