Article ID: 926494
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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows registry
You create a document that contains a color AutoShape object in Microsoft Office Word 2003. When you print the document to a color printer that is configured to print in black and white, the AutoShape object prints in color.
This problem occurs if you print to a PostScript printer for which the driver converts a color drawing to grayscale. This problem occurs because Word 2003 sends the PostScript PASSTHROUGH command. The PASSTHROUGH command prevents the driver from converting the color drawing to grayscale.
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.
Service pack informationThis problem is corrected in Office 2003 Service Pack 3.To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/870924/ )How to obtain the latest service pack for Office 2003
After you install the service pack, follow the steps that are listed in the "How to enable the hotfix" section of the article to set the
ForceGrayscalePrintregistry key and to activate the hotfix.
How to obtain the hotfixThis issue is fixed in the Word 2003 post-Service Pack 2 Hotfix Package that is dated October 2, 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/926041/ )Description of the Word 2003 post-Service Pack 2 hotfix package: October 2, 2006
How to enable the hotfixWarning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To enable this hotfix, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 3.