The "Presend Callout" event and the "Preupdate Callout" event do not work as expected when the PreCalloutReturnValue value is Stop in Microsoft Dynamics CRM 3.0

This article has been archived. It is offered "as is" and will no longer be updated.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Symptoms
When the PreCalloutReturnValue value is Stop in Microsoft Dynamics CRM 3.0, you experience the following symptoms.

Symptom 1

You use the Microsoft Dynamics CRM 3.0 Software Development Kit (SDK) to create a Presend Callout event for an instance of an e-mail entity. When you run the Presend Callout event, the e-mail message is sent.However, you do not expect the e-mail message to be sent if the PreCalloutReturnValue value is Stop.

Symptom 2

You use the Microsoft Dynamics CRM 3.0 SDK to create a Preupdate Callout event for an instance of an e-mail entity. When you run the Preupdate Callout event, the e-mail message is updated.However, you do not expect the e-mail message to be updated if the PreCalloutReturnValue value is Stop.
Resolution
This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0and the Microsoft Dynamics CRM client for Microsoft Office Outlook
File nameFile versionFile sizeDateTimeHashesPlatform
Microsoft.crm.webservices.dll3.0.5300.1631456,04010-Jul-200720:36MD5: 4E799FA17FAE694AD57F2A96FA6F359C
SHA1: B2DB67605D7E0ED52F1B9256F601BA0BD24BF7B4
x86

Microsoft Dynamics CRM client for Outlook Compatibility Update
File nameFile versionFile sizeDateTimeHashesPlatform
Microsoft.crm.webservices.dll3.0.5300.1631456,04010-Jul-200720:36MD5: 64C4DF793DE238A818A248BD32A4EA4F
SHA1: E47F978A13F24EDBF210D823986D8DE2BDDDEDD8
x86

Microsoft Dynamics CRM Server
File nameFile versionFile sizeDateTimeHashesPlatform
Microsoft.crm.webservices.dll3.0.5300.1631456,04010-Jul-200709:11MD5: D6AFEC1E9030D9547ED85E58396D465F
SHA1: 311A0278DD2F8898F7D88A7AB178B8A5746CC14A
x86

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server or the Microsoft Dynamics CRM client for Outlook.

Prerequisites

You must install Update Rollup 2 for Microsoft Dynamics CRM 3.0 to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use the Add or Remove Programs item in Control Panel.System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB926523$\Spuninst folder.For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates
More information
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Properties

Article ID: 926523 - Last Review: 01/15/2015 15:15:37 - Revision: 4.0

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