Article ID: 926720 - View products that this article applies to.
You pair a Bluetooth enabled device to a computer that is running Microsoft Windows XP with Service Pack 2 (SP2). Then, you enable Personal Area Networking (PAN) on the device. However, the newly paired device does not appear in the Bluetooth Personal Area Network Devices dialog box. The device does not appear even after you click Add to scan for the device.
This problem occurs if the device is running Windows Mobile 5.0 Adaptation Kit Update (AKU) 3 or a later version that supports Bluetooth PAN.
This problem occurs because Windows XP does not update the cached information about the device.
After you apply the hotfix, a Refresh button appears in the Bluetooth Personal Area Network Devices dialog box. You can then update the device information by clicking Refresh.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply the hotfix, you must have Microsoft Windows XP Service Pack 2 (SP2) installed.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
Registry informationTo use one of the hotfixes in this package, you do not have to make any changes to the registry.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
Collapse this tableExpand this table
To work around this problem, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
883259For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/883259/ )How to install and configure Bluetooth devices in Windows XP Service Pack 2
883258For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/883258/ )How to troubleshoot Bluetooth detection and connectivity problems in Windows XP Service Pack 2
(https://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 926720 - Last Review: October 8, 2011 - Revision: 3.0