A list of entries that contain Finnish or Norwegian characters is not sorted as expected in Microsoft Dynamics CRM 3.0

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Symptoms
After you install the Finnish version or the Norwegian version of Microsoft Dynamics CRM 3.0, and you sort a list of entries that contain Finnish or Norwegian characters, the list of entries is not sorted as expected. Finnish or Norwegian characters include Ä, ä, Ö, ö, Å, and å.
Cause
This problem may occur if the collation of the Microsoft Dynamics CRM database is set to Latin1_General_CI_AS.

Note You expect the collation of the Microsoft Dynamics CRM database to be set to one of the following collations:
  • For the Finnish version of Microsoft Dynamics CRM 3.0, you expect the collation of the Microsoft Dynamics CRM database to be set to Finnish_Swedish_CI_AI.
  • For the Norwegian version of Microsoft Dynamics CRM 3.0, you expect the collation of the Microsoft Dynamics CRM database to be set to Danish_Norwegian_CI_AS.
Resolution
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
Workaround
To work around this problem, transfer the Microsoft Dynamics CRM database from the Latin1_General_CI_AS collation in Microsoft SQL Server, as follows:
  • For the Finnish version of Microsoft Dynamics CRM 3.0, transfer the Microsoft Dynamics CRM database to the Finnish_Swedish_CI_AI collation in Microsoft SQL Server.
  • For the Norwegian version of Microsoft Dynamics CRM 3.0, transfer the Microsoft Dynamics CRM database to the Danish_Norwegian_CI_AS collation in Microsoft SQL Server.
For more information about how to transfer a database from one collation in Microsoft SQL Server to another collation in SQL Server, click the following article number to view the article in the Microsoft Knowledge Base:
325335 How to transfer a database from one collation to another collation in SQL Server
crm3 crm30 crm3.0
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Article ID: 927206 - Last Review: 01/15/2015 18:08:26 - Revision: 4.0

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