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Nothing happens or an hourglass appears when multiple users try to open an Access database (.mdb) by using Windows Explorer or a shortcut

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

When multiple users try to use Windows Explorer or a shortcut to open a Microsoft Access database that has already been opened by a user, the users experience one of the following symptoms:
  • Nothing occurs.
  • An hourglass appears for several seconds, and then nothing occurs.
To work around this problem, use one of the following methods.

Method 1: Modify the shortcut

In the target of the shortcut, include the path of MSAccess.exe.

Method 2: Open the database in Access

Follow these steps:
  1. Start Microsoft Access.
  2. Open the database.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
"Not able to open database" , "hour glass appears", access failed to launch, shortcuts not working, database not opening

Article ID: 927844 - Last Review: 10/14/2009 04:12:38 - Revision: 2.0

  • Microsoft Office Access 2007
  • Microsoft Office Access 2003
  • Microsoft Access 2002 Standard Edition
  • Microsoft Access 2000 Standard Edition
  • kbtshoot kbprb KB927844