Article ID: 927875
This article has been archived. It is offered "as is" and will no longer be updated.
The hotfix that is discussed in this article is unavailable for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
When you try to merge records in Microsoft Dynamics CRM 3.0, you receive the following error message:
Additionally, when you click OK in the error message dialog box, you receive an error message that resembles the following:
An error has occurred. For more information, contact your system administrator. Error code: not available.
When this problem occurs, the merge form cannot be created.
Error: 'crmMergeForm' is undefined.
This problem occurs only when you merge a record that contains a value in a custom field. This custom field has a duration format.
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/927751/ )Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
Steps to reproduce the problem
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(https://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards