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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Microsoft Dynamics CRM 3.0 always sorts the Neglected Accounts Detail report by using the account name even if you click a different column header in the report.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Neglected accounts detail.rdl
This hotfix contains a self-extracting package file. After you extract the contents of the package file, follow these steps to install the updated reports on the Microsoft Dynamics CRM Web client:
Copy the .rdl report file to root directory of the C drive.
Click Workplace, and then click Reports.
In the Category list, click Hidden Reports.
In the Entity list, click the entity for the report that you want to update. For example, to update the Neglected Accounts Detail report, click the Account entity.
Click the report that you want to update, click More Actions, and then click Edit Report.
In the Report: Report_Name dialog box, click File in the Report Type pane, and then click Browse.
Note In this dialog box name, Report_Name represents the actual report name.
Select the report that you copied in step 1, and then click Save and Close.
Note To revert to the original report file, repeat steps 2 through 7, but select the original .rdl file in step 7. By default, the original .rdl file is in the following directory:
C:\Program Files\Microsoft CRM\Reports\MSCRM
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
If you are prompted, restart the computer after you apply this hotfix.
To remove this hotfix, follow the steps that are in the "Installation information" section to reinstall the original reports.
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards